Coen
Thornton

While practicing as a therapist I realized I was spending a lot of sessions talking about clunky UX. The very systems meant to help my clients were often letting them down. That's what brought me to UX research.

Thousands of hours of one-on-one interviews taught me to listen past the surface. Now I apply that to the places where services meet people. From service design in a neighborhood café to usability testing civic infrastructure, I've conducted end-to-end research in a variety of settings.

No matter the project, I bring clinical listening to qualitative exploration and empathy-driven framing to quantitative analysis.